Tele-Health
A RELATIVELY NEW AND RAPIDLY INVOLVING ASPECT OF TECHNOLOGY ENHANCED HEALTHCARE PROVIDING INTERACTIVE PATIENT EXPERIENCE SOLUTIONS TO THE HEALTCARE INDUSTRY. LACK OF ACCESS AND HARD-TO-REACH POPULATIONS ARE DRIVERS OF TELEHEALTH INNOVATIONS.

With the use of electronic information and telecommunication technologies Dhanush Telehealth services support long distance patient healthcare, patient health related education, diagnosis and care management. Our Telehealth Services help rural providers deliver better health care by connecting rural providers and their patients to services at remote areas. Given the shortage of some medical specialities in rural India, Dhanush Telehealth Solution ensures the rural and tribal communities access the care they need. A specialist may conduct an urgent care consult via video to patients in remote sites where there is scarcity of specialist doctors. Thus clinicians are conquering distance and providing access to patients who are unable to travel.

Goals of Telehealth
  • Increase access to people who reside in rural and isolated communities and more telehealth solution usage
  • Improve the timeliness and convenience of services for patients with limited mobility, time or transportation options
  • Provide access to medical specialists
  • Improve communication and coordination of care among team members of a healthcare team and a patient
  • Provide support for self-management of healthcare
  • A key strategy in reducing costs, increased worker product
  • ivity and satisfaction and promptness of care
Telehealth Process

Telehealth Centre consists of Telehealth Consultants and Doctor's Panel to provide Telehealth care services to the community. The Call Centre Team can be reached 24x7 on a toll-free number for the subscribed users. The toll- free telephonic consulting service would be provided on a 24x7 basis, be widely reachable and allow users to schedule appointments and communicate with providers easily. Importantly a record of the caller, their basic health information profile, data and demographics would be captured and stored in Health Solution for future reference and analytics for better decision-making. Care teams through Telehealth technologies easily share information and collaborate in patient treatment. Beneficiaries managed at this level require advice and basic prevention instructions including referrals to private hospitals. Primary care physicians often use Telehealth platforms to consult with specialists and other providers to promote access for their patients in low provider availability areas.

Tele Health System Components
Patient Registration

- Ease of usage - One click patient registration
- Easy identity with Unique Medical Record Number (MRN) for each patient
- Integrated SMS services to send
- Registration confirmation Online Payments (card and mobile payments)

- Call Centre executive will subscribe patient into packages available
- Patient subscription can be renewed on the patient interest
- Call Centre executive can view the amount pending the subscribed package of patient

- Patient visit history of previous consultation
- History of present illness
- Chief complaints
- Plan of care

- Access using Unique MRN (Medical Record Number) generated when patient registers
- Access in both web and mobile clients
- Patients can schedule doctor appointments through Patient Portal
- Can track patient health data and reports

- Web-based application for general use of call centre processes. The app does the following functions:
- Modify phone
- Set Call Agent
- Set agent's status as ready
- Hold a call
- Transfer a call to user, IVR and campaign
- Conference with user and IVR

Patient Registration
Patient Registration
  • Ease of usage - One click patient registration
  • Easy identity with Unique Medical Record Number (MRN) for each patient
  • Integrated SMS services to send
  • Registration confirmation Online Payments (card and mobile payments)
Subscription Module
Subscription Module
  • Call Centre executive will subscribe patient into packages available
  • Patient subscription can be renewed on the patient interest
  • Call Centre executive can view the amount pending the subscribed package of patient
Clinical Record
Clinical Record
  • Patient visit history of previous consultation
  • History of present illness
  • Chief complaints
  • Plan of care
Patient Portal
Patient Portal
  • Access using Unique MRN (Medical Record Number) generated when patient registers
  • Access in both web and mobile clients
  • Patients can schedule doctor appointments through Patient Portal
  • Can track patient health data and reports
Contact Center
Contact Center
  • Web-based application for general use of call centre processes. The app does the following functions:
  • Modify phone
  • Set call agent
  • Set agent's status as ready
  • Hold a call
  • Transfer a call to user, IVR and campaign
  • Conference with user and IVR
Telehealth Advantages
  • Convenience of care, increased access, improved worker productivity from not having to take time off and travel to appointments
  • Reaches medical education and advice to patient home via ICT
  • Cost effective and reliable
  • Clinician time savings
  • Family care and environment retained for the patient
  • Prompt specialist's opinion served to the remote areas
  • Security and confidentiality of information
  • Patient data record keeping
  • Physician can opt for second opinion of specialists via Telehealth
  • Improve access to clinical and specialist services
  • Decrease incidents of hospital admission
REQUEST INFORMATION

Dhanush Health   Wellness solution has the features for creating the Electronic Health Record, Tele Consultation, Integration with Drug Vending Machine, NCD Screening and Outreach camps

Dhanush Health   Wellness solution has the features for creating the

REQUEST INFORMATION

Get an inside perspective on Tele-Health Solution from an Service point of view