Location: All districts of Hissar

Reporting To: Operations Head

Position Type: Fixed Term Contract

Role Overview

The Veterinary Officer is responsible for delivering comprehensive veterinary care and ensuring the well-being of livestock through preventive and curative services. The role includes clinical diagnosis, treatment, animal healthcare management, and active participation in awareness and departmental programs.

Key Responsibilities

1. Clinical Services & Animal Health Management
   • Examine animals to assess their health status and identify signs of illness or injury.
   • Diagnose diseases and determine the most effective treatment plans.
   • Treat wounds and perform minor and specialized surgeries including dental, ophthalmic, and orthopedic procedures.
   • Administer vaccinations to prevent the spread of infectious diseases.
   • Conduct spaying and neutering procedures as required.
   • Prescribe and administer medications in accordance with veterinary standards.
   • Manage and monitor breeding programs for improved livestock productivity.
2. Preventive Care, Advisory & IEC Activities
   • Advise livestock owners on animal nutrition, disease prevention, and general care practices.
   • Conduct awareness and Information, Education & Communication (IEC) activities at the district level to promote animal health and welfare.
   • Collect and examine diagnostic samples (e.g., blood, feces, urine) to support accurate disease detection.
   • Identify and promptly report any significant observations regarding livestock health or emerging diseases.
3. Inventory & Equipment Management
   • Maintain updated inventory records for medicines and veterinary consumables used and in stock.
   • Provide advance requisitions to the Cluster Manager for replenishment of medicines and supplies.
   • Validate the availability and proper functioning of veterinary equipment and tools in the MVU.
   • Ensure the MVU is fully equipped and operational at all times.
4. Documentation & Reporting
   • Maintain clear and accurate records of tentative diagnoses, treatments administered, and medicines prescribed.
   • Document all awareness and outreach programs conducted in the field.
   • Submit regular reports on field-level activities, including participation in other departmental programs.
   • Ensure all trackers and formats available in the MVU vehicle are filled in accurately and timely.
5. Professional Conduct & Compliance
   • Adhere to all project protocols, safety measures, and ethical veterinary practices.
   • Maintain a professional appearance; wear formal attire and apron during all duty hours.
   • Promote animal welfare and uphold high standards of veterinary service delivery.

Required Qualifications and Experience

• Veterinary Doctorate degree or equivalent
• License to practice veterinary medicine in India
• Excellent knowledge of animal anatomy, physiology and diseases

Location: All districts of Hissar

Reporting To: Operations Head

Position Type: Fixed Term Contract

Role Overview

The VLDA assists in clinical procedures, ensures proper documentation of cases, maintains veterinary equipment, and facilitates smooth operations in the field. This role bridges veterinary service delivery with community interaction, helping ensure timely and quality healthcare for livestock. The VLDA is also responsible for maintaining the mobile tablet, supporting logistics, and upholding hygiene and professional standards at all times.

Key Responsibilities

1. Clinical & Field Assistance
   • Assist the Veterinary Surgeon (VS) in diagnosis, treatment, vaccination, and all other veterinary procedures.
   • Observe animal behavior and health conditions, reporting abnormalities to the VS promptly.
   • Support in conducting awareness activities and veterinary camps.
2. Case Management & Documentation
   • Ensure accurate closure of all treatment cases in the mobile application with complete records.
   • Verify all case entries and assist the VS in data validation and reporting.
   • Responsible for maintaining the MVU tablet and ensuring timely data entry.
3. Equipment & Logistics Support
   • Sterilize equipment and maintain cleanliness of examination tables and work areas.
   • Maintain and regularly update the equipment tracker available in the MVU (ambulance).
   • Assist the driver in updating the vehicle logbook and route documentation.
4. Client Interaction & Advisory Support
   • Communicate with livestock owners to explain treatment procedures and provide basic post-treatment care instructions (in consultation with the VS).
   • Coordinate with the call center in case of multiple animal cases or emergencies.
   • Help in scheduling field appointments and managing farmer interactions effectively.
5. Professional Conduct & Compliance
   • Ensure professional appearance by wearing formal attire and apron during duty hours.
   • Maintain a supportive and respectful environment for livestock owners and field staff.
   • Adhere to safety, hygiene, and project-specific protocols at all times.

Required Qualifications and Experience

• Diploma in Veterinary and Livestock Development
• Excellent knowledge of animal anatomy, physiology and diseases

Location: All districts of Hissar

Reporting To: Operations Head

Position Type: Fixed Term Contract

Role Overview

The Driver-cum-Assistant is responsible for safely operating the MVU vehicle, supporting field veterinary operations, and ensuring the cleanliness and maintenance of the unit. In addition to driving, the role involves assisting the veterinary team in handling animals, providing basic first aid, maintaining accurate vehicle and fuel records, and ensuring the availability of updated documents. The driver plays a key role in ensuring timely service delivery and smooth day-to-day functioning of the MVU.

Key Responsibilities

1. Vehicle Operation & Maintenance
   • Promptly mobilize the MVU vehicle upon receiving a case from the call center.
   • Ensure safe driving practices and never exceed a speed limit of 60 km/h.
   • Maintain vehicle in good running condition, ensuring timely servicing and repairs.
   • Refrain from letting the fuel tank fall below half level; refuel accordingly.
   • Maintain all vehicle documents and ensure they are up to date and available in the MVU.
2. Logbook & Record Management
   • Maintain the MVU vehicle logbook accurately with details of travel and visits.
   • Keep proper records of fuel consumption and vehicle maintenance in prescribed registers.
   • Verify that all vehicle complaints have been resolved before taking delivery after service.
3. Assistance in Veterinary Operations
   • Support the Veterinary Surgeon and VLDA during field visits by helping administer basic first aid and manage animals.
   • Handle various animal species with care and help maintain a clean, safe, and hygienic environment in the MVU.
4. Reporting & Professional Conduct
   • Submit daily reports to the Cluster Coordinator regarding vehicle use and status.
   • Adhere to professional dress code – must be in formals and wear apron while on duty.
   • Assist in any other duties as required to support smooth MVU operations.

Required Qualifications and Experience

• +2 from any Government or recognized school
• Valid and authorized driving license for operating light and heavy motor vehicles

Location: Hissar

Reporting To: Operations Head

Position Type: Fixed Term Contract

Role Overview

The Driver-cum-Assistant is responsible for safely operating the MVU vehicle, supporting field veterinary operations, and ensuring the cleanliness and maintenance of the unit. In addition to driving, the role involves assisting the veterinary team in handling animals, providing basic first aid, maintaining accurate vehicle and fuel records, and ensuring the availability of updated documents. The driver plays a key role in ensuring timely service delivery and smooth day-to-day functioning of the MVU.

Key Responsibilities

1. Call Handling
   • Answer all incoming calls received at the call center promptly and professionally.
   • Identify the caller’s needs, clarify information, and provide accurate solutions or alternatives.
   • Ensure no call is disconnected without following the proper protocol.
   • Maintain a courteous and respectful tone at all times; avoid casual behavior with callers.
2. MVU Dispatch Coordination
   • Ensure timely coordination and dispatch of MVU vehicles upon receiving a valid case.
   • Inform the caller with complete details regarding MVU dispatch and expected response time.
   • Maintain real-time communication with MVU teams for status updates.
3. Documentation & Reporting
   • Accurately document all caller interactions in the call center database in a clear and organized manner.
   • Maintain proper records of cases, resolutions provided, and follow-up requirements.
   • Meet individual and team-based qualitative and quantitative performance targets.
4. Issue Resolution & Escalation
   • Address caller concerns efficiently and provide appropriate solutions.
   • Escalate unresolved or complex issues to the Call Center Manager as per the defined protocol.
   • Keep a track of recurring complaints and report trends to the supervisor.
5. Monitoring & Professional Conduct
   • Randomly track MVU vehicle movement to ensure timely service delivery.
   • Maintain a professional appearance – wear formal attire and an apron during duty hours.
   • Uphold confidentiality, data accuracy, and high service standards at all times.

Required Qualifications and Experience

• Graduate in any discipline
• Computer proficiency is mandatory, with good knowledge of MS Office and data entry tools
• Fluency in Hindi (spoken and written) is essential for effective communication with callers
• Basic understanding of English is desirable
• Prior experience in call center or customer service roles will be an added advantage
• Ability to handle calls with patience, empathy, and professionalism