The mobile application (hereinafter referred to as “Application” or “App”), is owned by Dhanush Healthcare Systems Private Limited, having registered office at Lakshmi Building, 5th and 6th Floors Begumpet, Hyderabad, Telangana, India .
If you do not agree with any of these terms, please discontinue using the Application.
To fully avail the services of the Application and use it, you must download the app from the
‘Google Playstore APP’/Apple APP store, and verify your phone
number. Without limitation to the foregoing, in the event you are barred from
undertaking legally binding obligations under the Indian Contract Act, 1872, or are for any
reason, unable to provide ‘Consent’ as per the Information Technology
(Reasonable security practices and procedures and sensitive personal data or information)
Rules, 2011, you are not eligible to register for, use or avail the services available
on the Application.
Without limiting any other provisions of these Terms, you may not use this Application for any purpose that is unlawful or prohibited by these Terms and/or any applicable additional terms. Your access of this Application may be terminated immediately, in our sole discretion, with or without notice, if you fail to comply with any provision of these Terms and/or additional terms, or for any other reason, or no reason.
The Website is a platform that Patients and Practitioners utilize to meet and interact with
one another for their transactions. We act as aggregators who display to the End User /
Patients Practitioners best suited to your needs, based on the Content provided to us /
updated on the Website / updated on the Mobile Application, or applications built on it, by
Practitioners and End Users, including without limitation Content relating to area of
Practitioner area of specialization, expertise, experience, availability, and geographic
However, should a User choose to proceed with a Practitioner displayed / identified / listed by us, for any purpose whatsoever, including without limitation, posing a question, seeking medical advisory service, exchanging Patient information, charts, DICOM Images, seeking appointments, we are not a party to such interaction and take no liability arising from such communication.
By using this Application, it is deemed that You have consented to receiving telephonic
calls, SMSs and/or emails from us and other Users. Such communications shall be sent to You
on the telephone number and/or email id provided by You for the use of this Application
that inter alia include clarification calls, marketing calls and
In the event you use the Application to book appointments with any Practitioner, We may send booking confirmation, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS, Chat, or by voice call on the contact number provided by You at the time of making the appointment. This includes contacting you through information received from other parties. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls.
Mobile App collects, directly or indirectly, and displays on the Application, relevant
information regarding the profile and practice of the Practitioners listed on the
Application, such as their specialization, qualification, area of practice, experience,
fees, location, visiting hours, and similar details. Although we take reasonable efforts to
ensure that such information is accurate and updated at frequent intervals, we cannot be
held liable for any inaccuracies or incompleteness represented on the Application pertaining
to Practitioner Content.
It is hereby expressly clarified that, the Information that you obtain or receive from Mobile App, is for informational and User’s personal purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information pertaining to the Practitioners provided on the Website.
In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. Mobile App is not meant to be a substitute for Emergency Medical Care.
The User undertakes to fulfil the following obligations. Failure to satisfy any of these obligations gives Us the right to permanently suspend Your account and/or claim damages for any losses that accrue to Us or additional costs that may be imposed on us.
From time to time, the Application may automatically check the version of the Application installed on the Device and, if applicable, provide updates for the Application (hereinafter referred to as “Updates”). Updates may contain, without limitation, bug fixes, patches, enhanced functionality, plug-ins and new versions of the Application. By installing the Application, You authorize the automatic download and installation of Updates and agree to download and install Updates manually if necessary. Your use of the Application and Updates shall be governed by this Agreement (as amended by any terms and conditions that may be provided with Updates).
Upon download and installation of the Application, You grant the following permissions to the Applications to perform the following actions on the device You have installed the Application in.
As a User of Mobile App, you may provide information about yourself, your spouse or family, your friends, their health issues, gender of the patient, age of the patient, previous medication taken, previous medical conditions, allergies, etc.
For Practitioners using Mobile App, we would collect your Name, Education, Specialization, address of practicing hospitals/clinics, Contact information, achievements, Device ID (IMEI), Location, etc. If you use Mobile App by accessing it through your Google+ and Facebook Profiles and other API’s, we collect such data as well.
The Application may include offers from our vendors, advertisements, hyperlinks to other
websites, applications, content or resources. We have no control over such external links
present in the Application, which are provided by persons or companies other than Us.
You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, applications, companies or persons, nor are do We endorse any advertising, products or other material on or available from such external application, websites or resources.
We may allow third parties/individuals to display advertisements when you use the Application.
The information provided by You shall be used to contact You when necessary. For more details
about the nature of such communications, please refer to out Terms of Service. We use Your
tracking information to help identify you and to gather broad demographic information. The
information is also used to customise your experience of using Mobile App.
The information made available by Patients is displayed to Practitioners and vice versa. The information collected from Practitioners is displayed on the Application to enable a User to connect with a Practitioner of their choice.
When you use our Application, we must provide some of your personal information to third
parties (like AppVirality) to give you better services and for enhancement and visibility of
our Application. However, we do not sell or rent individual customer names or other Personal
Information to third parties except sharing of such information with our alliance partners
or vendors who are engaged by us for providing various promotional and other benefits to our
customers from time to time.